30-DAY RETURNS POLICY

*Please note that to ensure the safety and wellbeing of staff, and minimise any possible spread of COVID-19, all returning and incoming deliveries will now be quarantined for 24 hours before being processed. We apologise for any inconvenience this may cause and will process all returns as soon as possible.

Can I return something I’ve purchased?

It is always helpful to know your reason for return so we can continue to improve what we do, and often we find that we can help with our advice and suggestions on why the product may not be working for you and tweak your routine to get the results we’re all aiming to achieve, so reach out to us at team@skindi.com.au if this is you.

We are happy to offer a store credit, exchange, or refund on an item you’ve purchased from us – simply contact us within 30 days of your order date.

Change of Mind

If you’ve had a change of heart about an item you have ordered, we’ll need to receive it back to us unopened and unused, in the original packaging.

Faulty Item

If the item you have received is faulty, please contact us with a detailed description of the product fault and a photo or video of fault.

Allergy Return

In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction, discontinue use of the product immediately and contact us immediately.
Allergy returns must be less than 20% used upon arrival back with us.

Incorrect Item/Damaged on Arrival

If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Please don’t dispose of the item until we’ve had a chance to chat with you!

Here’s how it works:

1. Get in touch.
   To request a return, please fill out the returns form below.
   Please ensure this form is submitted before sending your item back to us – it makes the process a lot easier.
   
   
2. We’ll get back to you.
   One of our Customer Service team members will contact you via email with instructions on how to create your return shipping label to get your item back to us.
   
   
3. Pack & Send.
   Pack up your item carefully, so it reaches us safely. You can re-use your Skindi packaging, or a similar-sized box if you no longer have it. Following the instructions emailed to you, print your return shipping label, and tape it to the front of the box. Drop the parcel off at either an Australia Post Outlet, in a free standing post office box, or in your parcel locker.
   
   
4. Then what happens?
   Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas. We will process your exchange, refund or store credit within 5 business days of your return arriving back to us.
   We’ll be in touch as soon as your return is complete.

FREQUENTLY ASKED QUESTIONS

Am I eligible for free return shipping?

If you’d like to confirm whether your return will be eligible for free return shipping, please contact our customer service team directly. Unfortunately, we are not able to cover return postage fees on all return types.
If my Change of Mind return isn’t received in resalable condition, what happens?
If we receive your return and it isn’t in the condition outlined in our returns policy, the item will be sent back to your original shipping address – we’ll contact you straight away to let you know.

How long will it take for Just Magic customer service to get in touch with me about the returns form I just filled out?

We’ll get back to you as soon as possible, which is 2-4 business days due to present volumes. Thank you for your patience.
Any other questions? – please contact our customer service team at just-magic@bigpond.com, or by phoning us on 0429 616 506 (9am – 5pm AEST, Monday to Friday, excluding national public holidays).